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BigCommerce

BigCommerce

www.bigcommerce.com
What is your customer experience with BigCommerce?

BigCommerce Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • BigCommerce has 2.1 star rating based on 11 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: Easy to use.
    Cons: Billing practices, Difficult to contact support, Lack of domain info.

  • Recent recommendations regarding this business are as follows: "Not safe to use", "STAY AWAY FROM BIGCOMMERCE", "Do not use Big commerce. Build your own store and pay for your own domain. Google has websites and donations for reasonable prices", "Don’t buy dentures from josdenturelab.com".

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Media from reviews

BigCommerce - I was fraudulently charge for $311.90 to my PayPal card ending in 8681
BigCommerce - I was fraudulently charge for $311.90 to my PayPal card ending in... - Image 2BigCommerce - AccountingBigCommerce - Accounting - Image 2BigCommerce - Accounting - Image 3BigCommerce - Accounting - Image 4BigCommerce - Unauthorised payments
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Louis B Lzn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I want a refund

I've been using Big Commerce to build my store but after I paid I got really disappointed, First to setup taxes no app is working properly for me in canada, Then I still Tried to launch my store but when I click on Launch My Store It does nothing meaning i'm not able to Launch it and im loosing money, I pay 39.99$ USD for 1 month of standard membership and i'm not able to receive orders because of this I'm asking you to refund me my 39.99$ USD

View full review
Loss:
$40
Pros:
  • Multiple customization
Cons:
  • Nothings works and they are not letting you make salese

Preferred solution: Full refund

User's recommendation: Do not purchase membership

Anonymous
map-marker Etobicoke, Ontario

Website design SEO work

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Very competitive strategy for ecommerce efffecient fast acting problem solving supportingsupport the company will introduce to my social circle

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Anonymous
map-marker Dauphin, Pennsylvania

I DID NOT SIGN UPNFOR THIS. PLEASE UNSUBSCRIBE NOW.

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I did not sign up for Pissed Consumer and I hope it was removed. Please remove me now from any subscription as I did not authorize it.

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MuhammadAbdulMannan M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Spring, Texas

Job Offer

I recently received an email claiming its from the hr of BigCommerce and they sent me a questionnaire to fill out for the remote graphic designer position. As I am actively applying for similar jobs I didnt think twice and sent the filled questionnaire.

Today I received an offer letter, saying that I have been hired and they are asking for more personal details which I am hesitant in giving since there has not been a single Interview, phone call or video call or any sort of interaction before the hiring process. Can you confirm if this is legit or a scam.

If it is a scam, please do take legal action as it is the name of your successful corporation that is being used.

Here is the email address that I received the emails from:

alfredplatter@***.com

hr@***.com

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Anonymous
map-marker Sunset Beach, North Carolina

Postage

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Can't upload new postage to account. Called customer service they said they couldn't help.

Bobt626@***.com

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Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

I was fraudulently charge for $311.90 to my PayPal card ending in 8681

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BigCommerce - I was fraudulently charge for $311.90 to my PayPal card ending in 8681
BigCommerce - I was fraudulently charge for $311.90 to my PayPal card ending in... - Image 2
Contains 2 confidential files for company representatives

On April 13,2022, I got an alert to my phone saying that there was a charge for $311.90 to taovshop.com GAFANHA DEU to my card ending in 8681, which I never even heard of. I found out that this website is through Bigcommerce.

I have blocked my card and reported stolen and made a police report about this. I want my $311.90 back to my PayPal account. I am disputing these charges through PayPal and Netspend.

You need to get ahold of me asap. Email is wellmanbj81@***.com

View full review

User's recommendation: Not safe to use

JAMES H Ryq

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

FAKE PRODUCT'S

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Contains 1 confidential file for company representatives

I called bigcommerce to let them know that they were hosting a website that was selling FAKE GOODS. I spoke to two different people and they acted like they could care less.

The website is Harlembling.com, they sell jewelry.

I purchased a SOLID .925 sterling silver rope chain, and a pendant for my son, and within a few days it turned a brass/copper color.

I contacted harlembling and they basically told me I was a liar. The chain is fake, there is ABSOLUTELY no doubt in my mind.

Bigcommerce should NOT allow websites to sell fake goods on their servers, but they do, and they didn't even seem to be concerned.

I will NEVER do business with Harlembling.com or Bigcommerce.com!

View full review
Loss:
$70

Preferred solution: Deliver product or service ordered

User's recommendation: STAY AWAY FROM BIGCOMMERCE

Martin S Dcd

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Accounting

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BigCommerce - Accounting
BigCommerce - Accounting - Image 2
BigCommerce - Accounting - Image 3
BigCommerce - Accounting - Image 4

I requested a trial subscription that was to last for 15 days and deactivate unless subscriber(me) paid for the subscription. I never paid for the subscription, nor did I give permission to anyone to charge any bank, credit, debit card for any subscription.

I have noticed that my personal bank account and my Paypal account was charged for $85.55 for a subscription that I never ordered, wanted, or used.

I want this subscription terminated, and any funds/moneys returned. I have sent an email 8 days ago and have yet to receive a response.

View full review
Loss:
$86
Pros:
  • Marketing techniques
Cons:
  • Vague about account
  • No cancellation policy
  • Lack of domain info

Preferred solution: Full refund

User's recommendation: Do not use Big commerce. Build your own store and pay for your own domain. Google has websites and donations for reasonable prices

Michael S Mdy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Illegal activity

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This is to inform you that the owner of the Website Josdenturelab.com, Jamie Onofre, (hosted by your company) is in violation of the following Iowa Codes,

Chapter 147.83 Injunction. Any person engaging in any business or in the practice of any profession for which a license is required by this subtitle without such license may be restrained by permanent injunction.,

153.17 Unlawful practice.

Except as herein otherwise provided, it shall be unlawful for any person to practice dentistry or dental surgery or dental hygiene in this state, other than: 1.Those who are now duly license dentists, under the laws of this state in force at the time of their licensure; and 2. Those who are now duly licensed dental hygienists under the laws of this state in force at the time of their licensure; and 3.Those who may here after be duly licensed as dentists or dental hygienists pursuant to the provisions of this chapter.,

153.38 Dental assistants scope of practice. A registered dental assistant may perform those services of assistance to a licensed dentist as determined by the board by rule., 153.39 Dental assistants registration requirements, renewal, revocation, or suspension. 1.A person shall not practice on or after July1, 2001, as a dental assistant unless the person has registered with the board and received a certificate of registration pursuant to this chapter.

Iowa administrative Codes 650 10.4(153) unauthorized practice of a dental hygienist.

A dental hygienist who renders hygiene services, except educational services, that have not been delegated by a licensed dentist or that are not performed under the supervision of alicensed dentist as provided by rule shall be deemed to be practicing illegally.,

65026.1 (153) General. Communication by inclusion or omission to the public must be accurate.

They must not convey false, untrue, deceptive, or misleading information through statements, testimonials, photographs, graphics or other means.

He is a dental assistant/hygienist that makes dentures illegally in his home. Only a licensed dentist is allowed to make dentures in the State of Iowa.

This information has been passed on the the Iowa Dental Board as well as the Iowa Attorney General.

shuhis

View full review
Loss:
$1300

Preferred solution: Shut down josdenturelab.com

User's recommendation: Don’t buy dentures from josdenturelab.com

Julie L Wds
map-marker Cupertino, California

I need to talk to someone! Every time I go to BC now, it won’t let me in. Seems like I have yo change my password every time I use it. I need to put my new work in but I can’t!!!there is no substitute

I need to talk to someone! Every time I go to BC now, it won't let me in.

Seems like I have to change my password every time I use it. I need to put my new work in, but I can't!!!

There is no substitute for being able to talk for a few minutes. Everything else is too frustrating!!!

View full review
Levi W Knr

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Unauthorised payments

BigCommerce - Unauthorised payments
BigCommerce - Unauthorised payments - Image 2
BigCommerce - Unauthorised payments - Image 3

I have been charged $35 with no reason to support it.

View full review
Pros:
  • Easy to use
Cons:
  • Difficult to contact support

Preferred solution: Let the company propose a solution

Anonymous
map-marker Reseda, California

Cancel account

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They never answer the phone. You get to leave a message and they never call you back!!!

Ever!!! I left 3 messages 6 emails to cancel my account!go elsewhere

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Crissy Pri

Big Commerce Platform (vs shopify and other platforms)

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Yes, I am a customer too and they are a terrible company. I launched several sites with them, and they recently (earlier this year) increased the prices on all stores. I was never informed of the increase, and found that my monthly fee was suddenly increased to over $1,000 per month (from the $80 I was originally promised when I signed up).

They know people like me are stuck with them, so they decided to pull a bait and switch tactic and simply force us (i.e., the more successful companies in terms of order volume) to pay insanely high fees for a service that is automated.

If you are considering becoming a customer on Shopify or Volusion, or Magento or anyone else, I can tell you from experience that BigCommerce is the least trustworthy company. They are out to steal money from you any way they can get it, and they do not make any reasonable effort to treat you fairly, once they have charged your credit card. Stay away!

View full review
Loss:
$800
Cons:
  • Billing practices
  • How are stealing from me
Reason of review:
Problems with payment

Preferred solution: Price reduction

Anonymous
map-marker Pretoria, Gauteng

Bigcommerce Ecommerce Platform Review from Pretoria, Gauteng

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Been a merchant on Bigcommerce for 3 years. Firstly, their options are quite limited in terms of customisation, etc. The processes used also stupidly nakes no sense.

We signed up 3 years ago and locked in a basic rate of $25/month. Since then they've changed their plans and pricing multiple times, we remained unaffected. Starting 2016, they issued a notice that we would be moved over to a different plan based on transaction volume, and monthly would rise to $200/mo plus extra for transactions that went over their limit.

I called in to close our store. They charged us for the month, and closed our store, and better yet, provided us with none of our data. Complaints were met with no satisfactory refunds. I am waiting for a class action against this company.

They stated a change in terms od their refund policies that we were never notified about. How convenient that companies can make changes to policies at any time to avoid consequences.

We have since switched to Magento CE, free, just hire a developer to get your store up and running. Offers everything bigcommerce did with the advantage of customisation if you need it.

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Reason of review:
Return, Exchange or Cancellation Policy
Berenice Lmc
map-marker West Palm Beach, Florida

HORRIBLE FRAUDULENT COMPANY - BigCommerce.com

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WOW - BigCommerce.com is an incredibly horrible company to deal with. I was never even an actual customer and they managed to steal $325 from me.

They promised that my website would be compatible with their platform and charged me $325 for a migration which never happened because it turned out that my website was not compatible with their platform - The lied.

Trying to get my money back has been a nightmare. First they lied when I called them when they said no problem we will issue you a FULL CREDIT.

Months later, I check and no credit was given.

Then I can't even get someone on the phone to help me. I emailed MANY time with no response. Finally they respond just saying ( Your case has been closed )

After tons of emailed and calls, they have the audacity and nerve to issue me a PARTIAL credit.

Again WOW - These guys are incredibly unprofessional and simply dishonest thieves.

AVOID BigCommerce.com at ALL COST!!!!!

View full review
Loss:
$10000
Cons:
  • How are stealing from me
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Guest

Well actually they can not do that, because to justify charging you for the transfer service they have to actually provide it. If the service is not provided *exactly* as described, it is a misrepresentation under the Description of Goods & Services Act (whatever it happens to be in your country, and all countries have something similar).

You can't sell a shovel on eBay and deliver a pitch fork, it has to be the thing you described. Like so also with services. You have to provide the service you promised or at least make the effort to provide it to a reasonable level of service, and otherwise you could be liable for fines and other troubles.

They can not do this. You should have fought hard to get that refund, using legal terminology and name-dropping consumer protection agencies and so on.

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