I was fraudulently charge for $311.90 to my PayPal card ending in 8681

BigCommerce - I was fraudulently charge for $311.90 to my PayPal card ending in 8681
BigCommerce - I was fraudulently charge for $311.90 to my PayPal card ending in 8681
BigCommerce - I was fraudulently charge for $311.90 to my PayPal card ending in 8681
BigCommerce - I was fraudulently charge for $311.90 to my PayPal card ending in 8681
On April 13,2022, I got an alert to my phone saying that there was a charge for $311.90 to taovshop.com GAFANHA DEU to my card ending in 8681, which I never even heard of. I found out that this website is through Bigcommerce. I have blocked my card and reported stolen and made a police report about this. I want my $311.90 back to my PayPal account. I am disputing these charges through PayPal and Netspend. You need to get ahold of me asap. Email is wellmanbj81@***.com

User's recommendation: Not safe to use.

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ID
#3504328 Review #3504328 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

FAKE PRODUCT'S

BigCommerce - FAKE PRODUCT'S
I called bigcommerce to let them know that they were hosting a website that was selling FAKE GOODS. I spoke to two different people and they acted like they could care less. The website is Harlembling.com, they sell jewelry. I purchased a SOLID .925 sterling silver rope chain, and a pendant for my son, and within a few days it turned a brass/copper color. I contacted harlembling and they basically told me I was a liar. The chain is fake, there is ABSOLUTELY no doubt in my mind. Bigcommerce should NOT allow websites to sell fake goods on their servers, but they do, and they didn't even seem to be concerned. I will NEVER do business with Harlembling.com or Bigcommerce.com!

User's recommendation: STAY AWAY FROM BIGCOMMERCE.

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ID
#3450662 Review #3450662 is a subjective opinion of poster.
Loss
$70
Preferred solution
Deliver product or service ordered

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Verified Reviewer
Junior Reviewer

Accounting

BigCommerce - Accounting
BigCommerce - Accounting
BigCommerce - Accounting
BigCommerce - Accounting
I requested a trial subscription that was to last for 15 days and deactivate unless subscriber(me) paid for the subscription. I never paid for the subscription, nor did I give permission to anyone to charge any bank, credit, debit card for any subscription. I have noticed that my personal bank account and my Paypal account was charged for $85.55 for a subscription that I never ordered, wanted, or used. I want this subscription terminated, and any funds/moneys returned. I have sent an email 8 days ago and have yet to receive a response.

User's recommendation: Do not use Big commerce. Build your own store and pay for your own domain. Google has websites and donations for reasonable prices.

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ID
#3175242 Review #3175242 is a subjective opinion of poster.
Pros
  • Marketing techniques
Cons
  • Vague about account
  • No cancellation policy
  • Lack of domain info
Loss
$86
Preferred solution
Full refund
New Reviewer

I need to talk to someone! Every time I go to BC now, it won’t let me in. Seems like I have yo change my password every time I use it. I need to put my new work in but I can’t!!!there is no substitute

I need to talk to someone! Every time I go to BC now, it won't let me in. Seems like I have to change my password every time I use it. I need to put my new work in, but I can't!!! There is no substitute for being able to talk for a few minutes. Everything else is too frustrating!!!
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ID
#2721636 Review #2721636 is a subjective opinion of poster.
Location
Cupertino, California

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Verified Reviewer
New Reviewer

Illegal activity

This is to inform you that the owner of the Website Josdenturelab.com, Jamie Onofre, (hosted by your company) is in violation of the following Iowa Codes, Chapter 147.83 Injunction. Any person engaging in any business or in the practice of any profession for which a license is required by this subtitle without such license may be restrained by permanent injunction., 153.17 Unlawful practice. Except as herein otherwise provided, it shall be unlawful for any person to practice dentistry or dental surgery or dental hygiene in this state, other than: 1.Those who are now duly license dentists, under the laws of this state in force at the time of their licensure; and 2. Those who are now duly licensed dental hygienists under the laws of this state in force at the time of their licensure; and 3.Those who may here after be duly licensed as dentists or dental hygienists pursuant to the provisions of this chapter., 153.38 Dental assistants scope of practice. A registered dental assistant may perform those services of assistance to a licensed dentist as determined by the board by rule., 153.39 Dental assistants registration requirements, renewal, revocation, or suspension. 1.A person shall not practice on or after July1, 2001, as a dental assistant unless the person has registered with the board and received a certificate of registration pursuant to this chapter. Iowa administrative Codes 650 10.4(153) unauthorized practice of a dental hygienist. A dental hygienist who renders hygiene services, except educational services, that have not been delegated by a licensed dentist or that are not performed under the supervision of alicensed dentist as provided by rule shall be deemed to be practicing illegally., 65026.1 (153) General. Communication by inclusion or omission to the public must be accurate. They must not convey false, untrue, deceptive, or misleading information through statements, testimonials, photographs, graphics or other means. He is a dental assistant/hygienist that makes dentures illegally in his home. Only a licensed dentist is allowed to make dentures in the State of Iowa. This information has been passed on the the Iowa Dental Board as well as the Iowa Attorney General. shuhis

User's recommendation: Don’t buy dentures from josdenturelab.com.

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ID
#2671145 Review #2671145 is a subjective opinion of poster.
Loss
$1300
Preferred solution
Shut down josdenturelab.com

Cancel account

They never answer the phone. You get to leave a message and they never call you back!!! Ever!!! I left 3 messages 6 emails to cancel my account!go elsewhere
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ID
#2363332 Review #2363332 is a subjective opinion of poster.
Location
Reseda, California
New Reviewer

Unauthorised payments

BigCommerce - Unauthorised payments
BigCommerce - Unauthorised payments
BigCommerce - Unauthorised payments
I have been charged $35 with no reason to support it.
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ID
#2129379 Review #2129379 is a subjective opinion of poster.
Pros
  • Easy to use
Cons
  • Difficult to contact support
Preferred solution
Let the company propose a solution
New Reviewer

Big Commerce Platform (vs shopify and other platforms)

Yes, I am a customer too and they are a terrible company. I launched several sites with them, and they recently (earlier this year) increased the prices on all stores. I was never informed of the increase, and found that my monthly fee was suddenly increased to over $1,000 per month (from the $80 I was originally promised when I signed up). They know people like me are stuck with them, so they decided to pull a bait and switch tactic and simply force us (i.e., the more successful companies in terms of order volume) to pay insanely high fees for a service that is automated. If you are considering becoming a customer on Shopify or Volusion, or Magento or anyone else, I can tell you from experience that BigCommerce is the least trustworthy company. They are out to steal money from you any way they can get it, and they do not make any reasonable effort to treat you fairly, once they have charged your credit card. Stay away!
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ID
#955701 Review #955701 is a subjective opinion of poster.
Service
Bigcommerce Ecommerce Platform
Cons
  • Billing practices
  • How are stealing from me
Reason of review
Problems with payment
Loss
$800
Preferred solution
Price reduction

Bigcommerce Ecommerce Platform Review from Pretoria, Gauteng

Been a merchant on Bigcommerce for 3 years. Firstly, their options are quite limited in terms of customisation, etc. The processes used also stupidly nakes no sense. We signed up 3 years ago and locked in a basic rate of $25/month. Since then they've changed their plans and pricing multiple times, we remained unaffected. Starting 2016, they issued a notice that we would be moved over to a different plan based on transaction volume, and monthly would rise to $200/mo plus extra for transactions that went over their limit. I called in to close our store. They charged us for the month, and closed our store, and better yet, provided us with none of our data. Complaints were met with no satisfactory refunds. I am waiting for a class action against this company. They stated a change in terms od their refund policies that we were never notified about. How convenient that companies can make changes to policies at any time to avoid consequences. We have since switched to Magento CE, free, just hire a developer to get your store up and running. Offers everything bigcommerce did with the advantage of customisation if you need it.
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ID
#868296 Review #868296 is a subjective opinion of poster.
Location
Pretoria, Gauteng
Service
Bigcommerce Ecommerce Platform
Reason of review
Return, Exchange or Cancellation Policy
New Reviewer

HORRIBLE FRAUDULENT COMPANY - BigCommerce.com

WOW - BigCommerce.com is an incredibly horrible company to deal with. I was never even an actual customer and they managed to steal $325 from me. They promised that my website would be compatible with their platform and charged me $325 for a migration which never happened because it turned out that my website was not compatible with their platform - The lied. Trying to get my money back has been a nightmare. First they lied when I called them when they said no problem we will issue you a FULL CREDIT. Months later, I check and no credit was given. Then I can't even get someone on the phone to help me. I emailed MANY time with no response. Finally they respond just saying ( Your case has been closed ) After tons of emailed and calls, they have the audacity and nerve to issue me a PARTIAL credit. Again WOW - These guys are incredibly unprofessional and simply dishonest thieves. AVOID BigCommerce.com at ALL COST!!!!!
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1 comment
#1292516

Well actually they can not do that, because to justify charging you for the transfer service they have to actually provide it. If the service is not provided *exactly* as described, it is a misrepresentation under the Description of Goods & Services Act (whatever it happens to be in your country, and all countries have something similar).

You can't sell a shovel on eBay and deliver a pitch fork, it has to be the thing you described. Like so also with services. You have to provide the service you promised or at least make the effort to provide it to a reasonable level of service, and otherwise you could be liable for fines and other troubles.

They can not do this. You should have fought hard to get that refund, using legal terminology and name-dropping consumer protection agencies and so on.

ID
#579816 Review #579816 is a subjective opinion of poster.
Location
West Palm Beach, Florida
Cons
  • How are stealing from me
Reason of review
Poor customer service
Loss
$10000
Preferred solution
Full refund

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