Yes, I am a customer too and they are a terrible company. I launched several sites with them, and they recently (earlier this year) increased the prices on all stores. I was never informed of the increase, and found that my monthly fee was suddenly increased to over $1,000 per month (from the $80 I was originally promised when I signed up).
They know people like me are stuck with them, so they decided to pull a bait and switch tactic and simply force us (i.e., the more successful companies in terms of order volume) to pay insanely high fees for a service that is automated.
If you are considering becoming a customer on Shopify or Volusion, or Magento or anyone else, I can tell you from experience that BigCommerce is the least trustworthy company. They are out to steal money from you any way they can get it, and they do not make any reasonable effort to treat you fairly, once they have charged your credit card. Stay away!
Product or Service Mentioned:
Bigcommerce Ecommerce Platform.
Reason of review: Problems with payment.
Monetary Loss: $800.
Preferred solution: Price reduction.
I didn't like:
How are stealing from me, Billing practices.