BigCommerce Reviews
BigCommerce Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
BigCommerce has a 1.7 star rating from 6 reviews with 83% unfavorable feedback; consumers are mostly dissatisfied and frequently request a refund over billing or subscription issues.
Key Takeaways for Future Customers
- Check BigCommerce reviews and confirm pricing and membership terms before committing.
- Expect easy setup and customization but verify domain and launch functionality for your region.
Negative Feedback / Risk Areas
- Recurring BigCommerce customer complaints cite billing surprises, unauthorized charges, and poor customer service for refunds and cancellations.
- Users report difficulty contacting support, platform scams using the BigCommerce name, and problems with subscriptions and account cancellations.
Positive Feedback
Some users find the platform easy to use with multiple customization options and satisfactory SEO and design support.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
BigCommerce has a 1.7 star rating from 6 reviews with 83% unfavorable feedback; consumers are mostly dissatisfied and frequently request a refund over billing or subscription issues.
Key Takeaways for Future Customers
- Check BigCommerce reviews and confirm pricing and membership terms before committing.
- Expect easy setup and customization but verify domain and launch functionality for your region.
Negative Feedback / Risk Areas
- Recurring BigCommerce customer complaints cite billing surprises, unauthorized charges, and poor customer service for refunds and cancellations.
- Users report difficulty contacting support, platform scams using the BigCommerce name, and problems with subscriptions and account cancellations.
Positive Feedback
Some users find the platform easy to use with multiple customization options and satisfactory SEO and design support.
Media from reviews





This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Using Big commerce name and cheating
- - In India, third-party platforms use the BigCommerce name to cheat.
- - This has led to bad remarks about BigCommerce; action requested.
In India some third parties using Big commerce name and cheating public people money. It becomes bad name for big commerce company
Please I request big commerce that I should be the last victim to lost money by using Big commerce name by third party frauds.
Sir,
I am from India.
Nowadays, third-party platforms are using the BigCommerce name and cheating public money in India.
Because of this, BigCommerce is getting bad remarks among people.
Please take necessary action against them.
76396 6**** Rudran
60260 4**** Vishal
Preferred solution: Full refund
My name is Abdurehman Hassen Ahamed from Ethiopia Job or trade I am Interested
- - I started a business about a year ago.
- - My startup capital was 50,000 birr.
- - After one year, profit was 300,000 birr.
- - Please share some advice.
Ani wagaa 1 ergan daldalaa jalqabee ykn hojachuu jalqabee daldaali ko hucuu shamaranii fi kan dhirsaa Capitol koo kan ko'msaa ykn kan jaqabeen Qarshii kumaa 50,000 brri Amaa Garuu Daldaali koo kan wagaa 1 ga'een jiraa Daldaali kos kan wagaa keessatii bu'aa isaa yeroon lalluu Qarshii 300,000 brri naf ta'ee Galatomaa Amaa Garuu xiqoo Gargarsaa kessaninii barbadaa ...
User's recommendation: Sher nan Godhaafi
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI like Big Commerce
No issues , I enjoy using Big Commerce. To date I'm very satisfied with support and assistance throughout the past years I've been using Big Commerce.
User's recommendation: Use this platform
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want a refund
- - Canada tax setup has no working app and Launch My Store does nothing.
- - Paid $39.99 USD for 1 month and cannot receive orders while requesting a refund.
I've been using Big Commerce to build my store, but after I paid, I got really disappointed. First, to set up taxes, no app is working properly for me in Canada.
Then, I still tried to launch my store, but when I click on 'Launch My Store,' it does nothing, meaning I'm not able to launch it and I'm losing money.
I pay $39.99 USD for 1 month of standard membership, and I'm not able to receive orders because of this. I'm asking you to refund me my $39.99 USD.
- Multiple customization
- Nothings works and they are not letting you make salese
Preferred solution: Full refund
User's recommendation: Do not purchase membership
Website design SEO work
Very competitive strategy for ecommerce efffecient fast acting problem solving supportingsupport the company will introduce to my social circle
I DID NOT SIGN UPNFOR THIS. PLEASE UNSUBSCRIBE NOW.
I did not sign up for Pissed Consumer and I hope it was removed. Please remove me now from any subscription as I did not authorize it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerJob Offer
- - Email claimed to be from BigCommerce HR with a remote designer questionnaire.
- - Filled it and got an offer asking for personal details, with no interview.
I recently received an email claiming its from the hr of BigCommerce and they sent me a questionnaire to fill out for the remote graphic designer position. As I am actively applying for similar jobs I didnt think twice and sent the filled questionnaire.
Today I received an offer letter, saying that I have been hired and they are asking for more personal details which I am hesitant in giving since there has not been a single Interview, phone call or video call or any sort of interaction before the hiring process. Can you confirm if this is legit or a scam.
If it is a scam, please do take legal action as it is the name of your successful corporation that is being used.
Here is the email address that I received the emails from:
alfredplatter@***.com
hr@***.com
Postage
Can't upload new postage to account. Called customer service they said they couldn't help.
Bobt626@***.com
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerI was fraudulently charge for $311.90 to my PayPal card ending in 8681
- - Alert Apr 13, 2022: $311.90 taovshop.com charge on card ending 8681.
- - Card blocked; police report; disputing with PayPal and Netspend; refund to PayPal.
On April 13,2022, I got an alert to my phone saying that there was a charge for $311.90 to taovshop.com GAFANHA DEU to my card ending in 8681, which I never even heard of. I found out that this website is through Bigcommerce.
I have blocked my card and reported stolen and made a police report about this. I want my $311.90 back to my PayPal account. I am disputing these charges through PayPal and Netspend.
You need to get ahold of me asap. Email is wellmanbj81@***.com
User's recommendation: Not safe to use
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFAKE PRODUCT'S
- - I reported Harlembling.com to Bigcommerce for fake jewelry.
- - The .925 chain and pendant turned brass/copper.
- - Harlembling called me a liar.
I called bigcommerce to let them know that they were hosting a website that was selling FAKE GOODS. I spoke to two different people and they acted like they could care less.
The website is Harlembling.com, they sell jewelry.
I purchased a SOLID .925 sterling silver rope chain, and a pendant for my son, and within a few days it turned a brass/copper color.
I contacted harlembling and they basically told me I was a liar. The chain is fake, there is ABSOLUTELY no doubt in my mind.
Bigcommerce should NOT allow websites to sell fake goods on their servers, but they do, and they didn't even seem to be concerned.
I will NEVER do business with Harlembling.com or Bigcommerce.com!
Preferred solution: Deliver product or service ordered
User's recommendation: STAY AWAY FROM BIGCOMMERCE
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccounting
- - I was charged $85.55 for a trial subscription I did not order or approve.
- - I want termination and a refund, as I have not received a reply after 8 days.
I requested a trial subscription that was to last for 15 days and deactivate unless subscriber(me) paid for the subscription. I never paid for the subscription, nor did I give permission to anyone to charge any bank, credit, debit card for any subscription.
I have noticed that my personal bank account and my Paypal account was charged for $85.55 for a subscription that I never ordered, wanted, or used.
I want this subscription terminated, and any funds/moneys returned. I have sent an email 8 days ago and have yet to receive a response.
- Marketing techniques
- Vague about account
- Lack of domain info
- No cancellation policy
Preferred solution: Full refund
User's recommendation: Do not use Big commerce. Build your own store and pay for your own domain. Google has websites and donations for reasonable prices
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIllegal activity
- - Josdenturelab.com owner Jamie Onofre is in violation of Iowa codes.
- - Only licensed dentists may make dentures in Iowa; this has been reported.
This is to inform you that the owner of the Website Josdenturelab.com, Jamie Onofre, (hosted by your company) is in violation of the following Iowa Codes,
Chapter 147.83 Injunction. Any person engaging in any business or in the practice of any profession for which a license is required by this subtitle without such license may be restrained by permanent injunction.,
153.17 Unlawful practice.
Except as herein otherwise provided, it shall be unlawful for any person to practice dentistry or dental surgery or dental hygiene in this state, other than: 1.Those who are now duly license dentists, under the laws of this state in force at the time of their licensure; and 2. Those who are now duly licensed dental hygienists under the laws of this state in force at the time of their licensure; and 3.Those who may here after be duly licensed as dentists or dental hygienists pursuant to the provisions of this chapter.,
153.38 Dental assistants scope of practice. A registered dental assistant may perform those services of assistance to a licensed dentist as determined by the board by rule., 153.39 Dental assistants registration requirements, renewal, revocation, or suspension. 1.A person shall not practice on or after July1, 2001, as a dental assistant unless the person has registered with the board and received a certificate of registration pursuant to this chapter.
Iowa administrative Codes 650 10.4(153) unauthorized practice of a dental hygienist.
A dental hygienist who renders hygiene services, except educational services, that have not been delegated by a licensed dentist or that are not performed under the supervision of alicensed dentist as provided by rule shall be deemed to be practicing illegally.,
65026.1 (153) General. Communication by inclusion or omission to the public must be accurate.
They must not convey false, untrue, deceptive, or misleading information through statements, testimonials, photographs, graphics or other means.
He is a dental assistant/hygienist that makes dentures illegally in his home. Only a licensed dentist is allowed to make dentures in the State of Iowa.
This information has been passed on the the Iowa Dental Board as well as the Iowa Attorney General.
shuhis
Preferred solution: Shut down josdenturelab.com
User's recommendation: Don’t buy dentures from josdenturelab.com
I need to talk to someone! Every time I go to BC now, it won’t let me in. Seems like I have yo change my password every time I use it. I need to put my new work in but I can’t!!!there is no substitute
- - Unable to log in to BC; password changes are frequent.
- - Unable to submit new work and wants to talk to someone.
I need to talk to someone! Every time I go to BC now, it won't let me in.
Seems like I have to change my password every time I use it. I need to put my new work in, but I can't!!!
There is no substitute for being able to talk for a few minutes. Everything else is too frustrating!!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerUnauthorised payments
I have been charged $35 with no reason to support it.
- Easy to use
- Difficult to contact support
Preferred solution: Let the company propose a solution
Cancel account
They never answer the phone. You get to leave a message and they never call you back!!!
Ever!!! I left 3 messages 6 emails to cancel my account!go elsewhere
Big Commerce Platform (vs shopify and other platforms)
Yes, I am a customer too and they are a terrible company. I launched several sites with them, and they recently (earlier this year) increased the prices on all stores. I was never informed of the increase, and found that my monthly fee was suddenly increased to over $1,000 per month (from the $80 I was originally promised when I signed up).
They know people like me are stuck with them, so they decided to pull a bait and switch tactic and simply force us (i.e., the more successful companies in terms of order volume) to pay insanely high fees for a service that is automated.
If you are considering becoming a customer on Shopify or Volusion, or Magento or anyone else, I can tell you from experience that BigCommerce is the least trustworthy company. They are out to steal money from you any way they can get it, and they do not make any reasonable effort to treat you fairly, once they have charged your credit card. Stay away!
- How are stealing from me
- Billing practices
Preferred solution: Price reduction
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It's true, nobody at bigcommerce cares about you or your problems.