Contact BigCommerce Customer Service
BigCommerce Phone Numbers and Emails
Toll-Free Number:
-
(888) 699-8911USA & Canada
Customer Service:
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+61 180 082 1758Australia
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+86 400 120 9276China
-
+85 280 090 6535Hong Kong
BigCommerce Emails:
How to Contact BigCommerce Customer Service?
Most Popular Number:
| Total calls: 89 | Issues resolved: 4 | Last call: Jun 12, 2025 |
BigCommerce Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call BigCommerce is 8886998911. 92% of consumers used this number to address their issues and concerns.
The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 14 minutes.
People call BigCommerce mainly because of account, request for information, payments and charges.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call BigCommerce is 8886998911. 92% of consumers used this number to address their issues and concerns.
The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 14 minutes.
People call BigCommerce mainly because of account, request for information, payments and charges.
24% of the consumers who called the company’s customer support stated that their issues were resolved.
The best email to contact BigCommerce is privacy@bigcommerce.com. 50% of customers use this email address to address their issues and concerns.
Contact Information
BigCommerce Website:
Corporate Office Address:
Other Info (opening hours):
Article 27 EU Representative:
BigCommerce Software Ireland Ltd.
32 Merrion Street Upper
Dublin 2
D02KW80, Ireland
Summary of BigCommerce Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call BigCommerce?
Payments and Charges Question:
- “Pay Bill”
- “Visa charge”
- “Billing”
Account Question:
- “I DID NOT SIGN UPNFOR THIS. PLEASE UNSUBSCRIBE NOW.”
- “Freze account”
- “It's saying my password is not right”
Request for Information Question:
- “Help to list items”
- “Technical support”
- “Support”
Website/ Application Question:
- “Website design SEO work”
- “Website”
- “My website is not working”
Activation/ Cancellation Question:
- “Cancelation”
- “Cancel account”
- “Cancellation”
Product/ Service Question:
- “Store not working”
- “Connection with my business account”
- “Product management”
Return/ Replace Question:
- “Changelog”
- “Can't change my domain”
Shipping and Delivery Question:
- “Shipping”
Staff Question:
- “New service”
Cards Question:
- “Contact information edit and credit card issues”
Refund Question:
- “REFUND”
Other Question:
- “Store is down”
- “Doula class”
- “Company physical address for wire instructions”
About
Bigcommerce is a firm that offers plenty of software solutions for online retailers. The firm was founded in 2009. Bigcommerce has 3 offices in North America and Oceania. The company operates branches in Austin (Texas), San Francisco (California) as well as Sydney (Australia). Brent Bellm is the Chief Executive Officer of Bigcommerce. The firm has worked with a number of ecommerce players such as Camelbak, Jenis Splendid Ice Cream, Kyte and Kay, and Ford Racing Parts by Don Wood among others. Bigcommerce has a large portfolio of solutions helping online merchants design stores, convert prospects into real customers, process payments, and easily handle shipments etc.
BigCommerce is ranked 600 out of 9011 in Software category
USA
Compare BigCommerce Customer Service To
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