Customer Inquiries & Issues
24%- "Store is down"
- "Doula class"
- "Company physical address for wire instructions"
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular BigCommerce Phone Number | 1 (888) 699-8911 |
| Average Calls duration | 12 minutes |
| Most Popular BigCommerce Email Address | trustandsafety@bigcommerce.com |
| Issue Resolution Rate | Low (24% reported full resolution) |
| Contact Method Distribution | 82% phone, 18% email |
| Common Reasons for Contact | Account, website/ application, payments and charges |
Article 27 EU Representative:
BigCommerce Software Ireland Ltd.
32 Merrion Street Upper
Dublin 2
D02KW80, Ireland
Bigcommerce is a firm that offers plenty of software solutions for online retailers. The firm was founded in 2009. Bigcommerce has 3 offices in North America and Oceania. The company operates branches in Austin (Texas), San Francisco (California) as well as Sydney (Australia). Brent Bellm is the Chief Executive Officer of Bigcommerce. The firm has worked with a number of ecommerce players such as Camelbak, Jenis Splendid Ice Cream, Kyte and Kay, and Ford Racing Parts by Don Wood among others. Bigcommerce has a large portfolio of solutions helping online merchants design stores, convert prospects into real customers, process payments, and easily handle shipments etc.
BigCommerce is ranked 906 out of 14241 in Software category
USA
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.