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Contact BigCommerce Customer Service

How to Reach a Person at BigCommerce

Verified Contact Information

Toll-Free Number:

  • 1-888-699-8911
    USA & Canada
Call Now
Send Message

Customer Service:

  • +61 180 082 1758
    Australia
  • +86 400 120 9276
    China
  • +85 280 090 6535
    Hong Kong
  • +8 112 069 2386
    Japan
  • +60 180 081 3018
    Malaysia
  • +6 480 000 1046
    New Zeland
  • +6318 001 322 0070
    Philippines
  • +65 800 852 3064
    Singapore

Sales/ Reservations:

  • 1-512-758-7588
    International
  • 1-888-248-9325
    USA & Canada
  • +6 128 188 1832
    Australia & Singapore

Business Customer Service:

trustandsafety@bigcommerce.com
Internal Dispute Resolution

Legal:

privacy@bigcommerce.com
Privacy Inquiries

BigCommerce Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular BigCommerce Phone Number
1 (888) 699-8911
Average Calls duration
12 minutes
Most Popular BigCommerce Email Address
trustandsafety@bigcommerce.com
Issue Resolution Rate
Low (24% reported full resolution)
Contact Method Distribution
82% phone, 18% email
Common Reasons for Contact
Account, website/ application, payments and charges
View full overview

How to Contact BigCommerce Customer Service?

BigCommerce phone number for customer service is 888-699-8911. This is a toll-free number for callers from the US and Canada. Call this line to get more information about the company’s solutions, pricing, and partners. To see the full list of contact details for each location (Australia, New Zealand, Europe), please go to the “Contact Us” page of the BigCommerce website.
To get connected with the sales department and speak to a sales representative, please call 1-888-248-9325.
Please note that the longest wait times are usually on Fridays due to a large number of calls.

In case of non-urgent issues, you can contact the company via email. BigCommerce email for business customer service inquiries is trustandsafety@bigcommerce.com. Drop an email at this address if you have issues that require internal dispute resolution.
If you have privacy inquiries and would like to reach out to the legal department, send your email to privacy@bigcommerce.com.
Along with contacting BigCommerce by email, you can message the company on Facebook, Twitter, Instagram, LinkedIn, and YouTube.
If you would like to racquets a demo, there is no need to email the company. Instead, you can go to the BigCommerce website and click the “Request a Demo” button in the upper right corner of the page. Then, fill out a quick online form and get started.

The company is headquartered in Texas. BigCommerce address for mailing is General Counsel 11305, Four Points Dr, Austin, TX 78726, USA. To mail the European office, please send your correspondence to BigCommerce Software Ireland Ltd., 32 Merrion Street Upper, Dublin 2, D02KW80, Ireland.
If you need immediate assistance, you better contact BigCommerce customer care via phone or email.

PissedConsumer Club

Contact Information

BigCommerce Website:

Corporate Office Address:

BigCommerce, Inc.,
Attention: General Counsel 11305, Four Points Dr
Austin, Texas 78726
United States

Other Info (opening hours):

Article 27 EU Representative:

BigCommerce Software Ireland Ltd.

32 Merrion Street Upper

Dublin 2

D02KW80, Ireland

More contact details

Why Customers Call BigCommerce?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 24%
  • Payments and Charges 18%
  • Account 13%
  • Website/ Application 11%
  • Request for Information 11%
  • Activation/ Cancellation 8%
  • Product/ Service 7%
  • Return/ Replace 3%
  • Shipping and Delivery 1%
  • Refund 1%
  • Staff 1%
  • Cards 1%

Customer Inquiries & Issues

24%
  • "Store is down"
  • "Doula class"
  • "Company physical address for wire instructions"

Payments and Charges

18%
  • "Fraud from big commerce"
  • "Pay Bill"
  • "Visa charge"

Account

13%
  • "I DID NOT SIGN UPNFOR THIS. PLEASE UNSUBSCRIBE NOW."
  • "Freze account"
  • "It's saying my password is not right"

Website/ Application

11%
  • "Website activate"
  • "Website design SEO work"
  • "Website"

Request for Information

11%
  • "Help to list items"
  • "Technical support"
  • "Support"

Activation/ Cancellation

8%
  • "Cancelation"
  • "Cancel account"
  • "cancellation"

Product/ Service

7%
  • "Store not working"
  • "Connection with my business account"
  • "Product management"

Return/ Replace

3%
  • "Changelog"
  • "Can't change my domain"

Shipping and Delivery

1%
  • "Shipping"

Refund

1%
  • "REFUND"

Staff

1%
  • "New service"

Cards

1%
  • "Contact information edit and credit card issues"

About

Summary

Bigcommerce is a firm that offers plenty of software solutions for online retailers. The firm was founded in 2009. Bigcommerce has 3 offices in North America and Oceania. The company operates branches in Austin (Texas), San Francisco (California) as well as Sydney (Australia). Brent Bellm is the Chief Executive Officer of Bigcommerce. The firm has worked with a number of ecommerce players such as Camelbak, Jenis Splendid Ice Cream, Kyte and Kay, and Ford Racing Parts by Don Wood among others. Bigcommerce has a large portfolio of solutions helping online merchants design stores, convert prospects into real customers, process payments, and easily handle shipments etc.

BigCommerce reviews and complaints

BigCommerce is ranked 906 out of 14241 in Software category

Area Served

USA

Compare BigCommerce Customer Service To

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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